Lan Su Chinese Garden


The mission of Lan Su Chinese Garden is to cultivate an oasis of tranquil beauty and to inspire, engage and educate our community in the appreciation of Chinese culture.

Lan Su is a nonprofit member and tourist destination in the heart of the Old Town/Chinatown neighborhood of NW Portland. We offer nice modern offices on Second Avenue next door to the garden, located on the Max line and bus routes.

Visitor Services Associate

Lan Su Chinese Garden is seeking a part-time Visitor Services Associate to work at one of Portland's greatest attractions. Please read the entire job posting, including availability requirements and how to apply as incomplete applications will not be considered. This position will remain open until filled. The ideal start date for training is by June 14 with regular hours beginning July 1.

Position Description: Visitor Services Associate

Reports to: Director of Retail & Admissions

Position Status: Part-time, variable averaging 20-30 hours weekly, more during peak season, less over the winter. This is a non-benefited position.

Wage: $12.00 per hour

Purpose of Position

Provide a high level of customer service to visitors to the garden by selling in the Gift Shop or Ticket Booth, and/or pop-up retail outposts.

Position Scope

Ticket, membership, and gift sales contribute to the over-all financial viability of the garden. Interacting with visitors and members in a positive and educated way enhances our finances and creates memorable impressions for local and out-of-town guests.


Varies but not to exceed 9 hours daily/30 hours weekly except under rare circumstances such as special events. Availability on evenings until 8:00 p.m. and weekends required. Occasional hours on holidays and/or after hours events. Note that the garden’s hours change seasonally.

Essential Functions

  • Provide merchandise information and a level of engagement which helps "make the sale"
  • Follow daily financial procedures e.g. balance cash drawer with cash register report, maintain proper cash and supply levels etc.
  • Provide visitors with accurate information about the garden, including the benefits of membership
  • Maintain cleanliness and stock levels of the Garden Shop and Ticket Booth
  • Participate in garden events as needed and provide administrative services on project basis e.g. Garden Shop receiving and tagging merchandise, managing ticket requests for fundraisers etc.

Education & Experience & Preferred Skills & Abilities

  • High school diploma
  • At least 2 successful years in retail sales providing front-line customer service
  • Excellent communication skills with visitors, colleagues, volunteers, and members of all ages and backgrounds. Aptitude for independent problem solving with a positive, calm, and professional demeanor
  • Cash register and cash handling experience
  • Ability to stand for extended periods of time in various environments
  • Ability to lift up to 30 lbs.
  • Basic computer skills required: POS systems and Outlook, touch-screens; Computer savvy highly preferred

Application Procedure

Email a cover letter summarizing your qualifications and indicating your interest in this position along with a current resume to No phone calls and drop-ins, these applications will not be considered. Receipt of application materials will be acknowledged. Applications accepted until position is filled.

Lan Su Chinese Garden strives to attract, hire, train and promote quality individuals who have a proven ability to perform in a professional organization. Lan Su is proud to be an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job.

Lan Su Chinese Garden is committed to maintain an environment where employees contribute to the organization’s achievement, take pride in the results of their work, are appreciated as individuals and are encouraged to develop to the fullest extent. Lan Su is an Equal Opportunity Employer. It is our policy that employees will not be discriminated against in the terms and conditions of employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, disability or any other classification protected by law.