Visitor Services Associate

Lan Su Chinese Garden is seeking part-time, temporary and permanent Visitor Services Associates to work at one of Portland's greatest attractions. Please read the entire job posting, including how to apply as incomplete applications will not be considered. This position will remain open until filled.

Job Title: 

Visitor Services Associate


Part-time, maximum of 30 hours per week variable. Non-benefitted.


Retail Operations & Admissions

Reports to: 

Director of Retail & Admissions

Purpose of Position:

Provide a high level of customer service to visitors to the garden by selling in the Gift Shop or Ticket Booth, and/or pop-up retail outposts.

Position Scope:

Ticket, membership, and gift sales contribute to the over-all financial viability of the garden. Interacting with visitors and members in a positive and educated way enhances our finances and creates memorable impressions for local and out-of-town guests.


Varies but not to exceed 9 hours daily/30 hours weekly except under rare circumstances such as special events. Includes weekends and some evening/holiday hours to meet special event needs.

Essential Functions:

  • Engage customers in a positive way
  • Provide information which helps "make the sale"
  • Follow daily financial procedures e.g. balance cash drawer with cash register report, maintain proper cash and supply levels etc.
  • Provide visitors with accurate information about the garden and neighborhood
  • Maintain cleanliness of the Garden Shop and Ticket Booth
  • Participate in garden events as needed
  • Provide administrative services on a project basis e.g. Garden Store receiving, managing ticket requests for fundraisers etc.

Education & Experience:

  • High school diploma
  • At least 2 successful years in retail sales
  • Cash register and cash handling experience
  • Ability to stand for extended periods of time
  • Ability to lift up to 30 lbs.
  • 10-key familiarity, computer savvy preferred

Preferred Skills & Abilities:

  • Excellent face-to-face and telephone skills with visitors, colleagues, and volunteers
  • Ability to interact with people of all ages and background in a positive, professional, energized, and gracious manner

Application Procedure:

Email a cover letter summarizing your qualifications and indicating your interest in this position along with a current resume to No phone calls and drop-ins, these application will not be considered. Applications accepted until position is filled.

Lan Su Chinese Garden strives to attract, hire, train and promote quality individuals who have a proven ability to perform in a professional organization. Lan Su is proud to be an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job.

Lan Su Chinese Garden is committed to maintain an environment where employees contribute to the organization’s achievement, take pride in the results of their work, are appreciated as individuals and are encouraged to develop to the fullest extent. Lan Su is an Equal Opportunity Employer. It is our policy that employees will not be discriminated against in the terms and conditions of employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, disability or any other classification protected by law.